What couriers does Parade use?
We use Canada Post Expedited Parcel for US orders shipping from Canada.
How much will I be charged for shipping to a US address?
Shipping to the US is $17.99 (CAD), except for the following exceptions:
Alaska - $29.99
Hawaii - $29.99
Puerto Rico- $29.99
Please check the estimated delivery time for your address at the Shipping step in checkout.
The estimated delivery time for your order will be available to view in the checkout before you confirm payment. Depending on your location, shop or brand, you can get your order as quickly as 3-4 days.
Taxes and Duties when ordering from Canada
The price you pay on Parade is minus the taxes and duties, therefore, please ensure you're able to pay additional import costs. We use Canada Post to despatch all orders and if your order is subject to taxes/duties, then you will get a request from Canada Post to pay additional taxes before your order is released from customs.
Please drop us a shout if you need help understanding your import and duties obligations.
All orders will require a signature on delivery.
We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been shipped.
We do not deliver to freight forwarding addresses or PO Boxes.
Working days are Monday to Friday, excluding public holidays in the Canada and your chosen shipping destination.
Orders placed after the cut-off times or on weekends and public holidays will be processed on the following working day.
I have a problem with a delivery.
Should you have a question or need an update on your order, please contact Parade Customer Services. At present, we are an English speaking Customer Services team but we're always on-hand to assist.