In certain circumstances, before your order has been dispatched, we may be able to cancel your order. However, you must be quick because we start processing orders right away to ensure you receive your items as soon as possible.

CANCEL YOUR ORDER:

There's still time to cancel your order as long as it's not been picked and packed. Visit www.paradeworld.com/cancellations/ and follow the steps to cancel. You will need your email and order number to complete the process.

If you are successful in cancelling your order, you will receive instant confirmation as well as an email. Shortly afterwards, you will receive a refund.

I AM UNABLE TO CANCEL.

If you were unable to cancel your order, for example, it was shipped, you will be able to return it within 14 days of receipt. You can log your return and print a returns label here: www.paradeworld.com/returns/

I WANT TO MAKE CHANGES TO MY ORDER

Please note, we are unable to edit your billing details but in some cases, we can change your shipping address. Please contact us and provide us with your email address, order number and if changing your shipping address, a proof of ID.

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