12. Price and payment
Where to find the price for the Product. The price of the Product (which includes UK VAT charged by the relevant Retailer.) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Product advised to you is correct. Delivery costs are not included in the prices and will be charged in addition.
Delivery costs. The delivery costs (which will include VAT charged by us) will vary depending on the Products that you have ordered and your delivery address. The delivery costs applicable to your order will be clearly displayed at checkout before you place your order.
UK - Taxes, Duties and Levies. If the rate of VAT changes between your order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect. For the avoidance of doubt, you will be responsible for payment of any such import duties and taxes and sales taxes that are not included if you are based outside of the UK. You are also responsible for filing any sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. Again please contact your local customs office for further information.
US - Sales tax, Use tax Duties and Levies. For US customers, Parade does not collect sales or use tax in all states. Parade does not collect use tax for international purchases. For states imposing sales or use tax, your purchase may be subject to use tax unless it is specifically exempt from taxation. Many states require customers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. For more details, please contact your respective taxing authorities.
What happens if we got the price wrong. We will use reasonable efforts to ensure that all details, descriptions and prices that appear on the Platform are accurate, as this information is provided to us by the Retailers, there may be cases where errors occur. If we discover an error in the price of any Products that you have ordered, we will inform you of this as soon as possible and, acting on behalf of the Retailer, give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund as soon as possible.
When you must pay and how you must pay. We accept payment with Visa, MasterCard and Amex. You must pay for the Products before we dispatch them. We will not charge your credit or debit card until we dispatch the Products to you. In the unlikely event that we or the Partner encounter a problem when processing your order, we will contact you and may possibly request further information to try and resolve the issue.
What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know.