8. Return or refund of products (including if you have changed your mind)
Your Legal Rights. Depending on where you live, you have a legal right to cancel your purchase of the Products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCRs") or equivalent consumer legislation in the EU. Therefore, during a certain cancellation period, if you change your mind or for any other reason you decide you do not want to keep the Products you have bought from a Retailer, you can notify us of your decision to cancel your purchase of the Products.
Tell us you want to cancel your purchase. To cancel your purchase or to end the Services with us, please let us know:
(a) Messaging service or email. Contact customer services using the messaging service or email us at firstname.lastname@example.org. Please provide your name, delivery address, details of the purchase and, where available, your phone number and email address.
When we will pay the costs of return. We will pay the costs of return:
(a) if the Products are faulty or misdescribed;
(b) if you are ending the contract because we have told you of an upcoming change to the Product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
What we charge for collection. If you are responsible for the costs of return and we are collecting the Product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery, see UK domestic and international charges.
Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
(a) On behalf of the Retailers, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before the Retailer is able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then if we have not offered to collect the Products, your refund will be made within 2-4 days from the day on which the Retailer receives the Product back from you. Once the refund has left Parade, you will be subject to the time it takes for your bank to process the amount.